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Card Fraud

Fraudulent Charges

If you find fraudulent charges on your statement, you must report them immediately to the U.S. Bank Customer Service Office at 800-344-5696 and submit a Dispute Reporting Form. You should also request a replacement card and inform your fiscal officer.

U.S. Bank will send you a Statement of Fraud and a Transaction Report to review, complete and sign. It is important that these forms are returned promptly by fax. If they are not received by U.S. Bank, the credit for your disputed charge will be withheld or canceled.

Retain your copies of the forms, along with the fax receipt/report showing confirmation that it was sent, as you would any source documentation for a transaction. If you do not receive the forms within two weeks of your initial call to U.S. Bank, make a follow-up call to them. Keep records of all calls related to your dispute.

How to reconcile fraudulent charges in KFS (PCDO document)

Once the credit has been received, both the fraudulent and credit PCDO’s can be approved to the default account so they balance out. Notes should be entered in both documents in the notes section. Object code 8000 will be sufficient for the credit and debit PCDO documents. 

Avoiding Online Fraud

To combat online fraud, and help protect its customers, U.S. Bank has provided several resources to help you learn more about fraud, how to avoid it and how to report it:

U.S. Bank will never ask for your user ID, password or other sensitive information in an email. If you have given out your information, call the U.S. Bank Fraud Liaison Center at (877) 595-6256 to discuss it immediately.