Airfare Credits, Travel Changes, and Cancellations

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This page provides an overview of how to manage credits and changes to travel plans.

Tracking Airline Credits

If you receive an airline credit, keep track of it with the Request feature in AggieExpense. 

Change or Cancel Travel Plans

  • If you need to cancel your trip, you must do it in accordance with the terms and conditions of your airline ticket.
  • If you need to change or cancel your flight and you booked through AggieExpense (BCD Travel) or another ConnexUC agency, call your ConnexUC booking agent for assistance.
  • Agency transaction fees and airline booking fees are different and both may apply when making any changes or cancellations.

Flights Canceled by the Airline

If the airline is unable to place you on an alternate flight, call the travel agency used to book the original flight to assist with rebooking or making other arrangements.

Voluntary Early or Delayed Return

If you need to change your itinerary during your trip, you will likely be charged additional costs (i.e., penalty fee, fare increase). These additional costs may be reimbursed if you have a business reason for taking this action. However, if you took the action for personal reasons, you should not expect the university to pay the higher cost.