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Missing Preferred Booking Program (Formerly "CTS") Transactions

Preferred Booking Program (also known as "CTS"), is the UC Davis program for direct-billing airfare and local hotel and other travel-related expenses.

Billing these expenses directly to the university benefits our travelers by reducing the amount of out-of-pocket expenses incurred while on official university business and allows better service for our university guests. After the purchase is made, the Preferred Booking Program expense should import into AggieTravel if all of the data was entered correctly. Following are steps to troubleshoot missing Preferred Booking Program transactions.

If the missing transaction is more than one year old (greater than 365 days from the original date of purchase) please visit Preferred Booking Program Transactions (>  1 year old).

Missing Preferred Booking Program Transactions: Employees

Before contacting the Travel Help Desk about missing Preferred Booking Program transactions, follow these steps:

  1. Check Decision Support FIS421. If the Related Full Accounting Unit (FAU) column does not display a chart-account, it means your department does not have a default billing account on file. 
    1. Contact your department's fiscal officer or budget analyst and request they send a Preferred Booking Program default billing account to travelhelp@ucdavis.edu
    2. Once the default billing account is received and entered by the Travel team, the Preferred Booking Program Transaction should automatically import the following day.
  2. If a chart-account does display on Decision Support FIS421, email the Travel Help Desk:
    • Subject line = Preferred Booking Program: [Traveler’s Name], [Traveler ID#]
    • Attach = Airfare Itinerary or Local Hotel Preferred Booking Program form corresponding to the missing transaction.

Missing Preferred Booking Program Transactions: Non-Employees

  1. Before contacting the Travel Help Desk about missing Preferred Booking Program transactions, you must first confirm that the Non-Employee traveler has the correct traveler ID.
  2. If the traveler ID is not formatted as “N1000####” the first step is to create their profile using the Non-Employee Application.
  3. Confirm the correct Non-Employee AggieTravel traveler ID was used for the reservation.
  4. For local hotels, confirm the traveler ID is correct on both the Preferred Booking Program form and the hotel invoice.
  5. For airfare, confirm the traveler ID is correct on the airfare itinerary.
  6. If the Traveler ID is valid, email the Travel Help Desk: 
    1. Subject line = Preferred Booking Program: [Traveler’s Name], [Traveler ID#]. 
    2. Attach = Airfare Itinerary or Local Hotel Preferred Booking Program  form corresponding to the missing transaction.
  7. If the wrong Traveler ID was used, email the Travel Help Desk:
    1. Subject line = Preferred Booking Program : [Traveler’s Name], [Traveler ID#] (Use the correct ID here)
    2. In the email, note the incorrect ID that was used, and the correct ID that should be used. If the expense has not been imported into another (incorrect) profile, the Travel card team will import the transaction into the correct traveler’s profile.
    3. Attach = Airfare Itinerary or Local Hotel Preferred Booking Program form corresponding to the missing transaction.