Logistics Launches Ad Hoc Mail Pickup

Mail Services is rolling out a new process for mail and parcel pickup, which will allow customers to request same-day pickup for campus mail and outbound items using a simple, mobile-friendly online system. 

How It Works

Each mail stop will have two QR codes posted in its mail area. 

• The first opens AggieLogistics, the campus’s online request and tracking system for Logistics services, which is accessed through Single Sign On (SSO). 
• The second provides AggieLogistics with the requester’s department mailstop number and address. The requester simply clicks “Submit,” and the pickup request is made. Requests made before 2 p.m. are picked up the same day. 

Ad-Hoc Mail Pickup began with a pilot in May 2025 and will be slowly expanded over the summer with the goal of full implementation in September.

Once implemented, Mail Services will no longer provide daily service to mail stops that do not have mail to be delivered or picked up. Instead, customers will request mail pickup when they have mail or parcels. Even if no mail pickup or delivery is needed, Mail Services will continue to visit each stop once a week to ensure that nothing is overlooked.

“As always, our primary goal is customer satisfaction,” said Logistics Director Jen Carmichael. “But with about 50-65% of stops not needing daily service, this will significantly reduce time, costs, and CO2, which will help us reach our larger goal of being more sustainable and reducing traffic on campus.”

The Pilot Program 

Mail Services began a pilot of the program in May 2025 on a single mail route. Below are a few of the efficiencies that were realized during the pilot, which has 40 stops:

• A 35% reduction in the number of miles traveled for deliveries per day, from 21 miles to 13.65 miles
• One gallon of gas saved per day
• An estimated 20 pounds of carbon dioxide diversion per day
• A 25% reduction in route time
• A reduction in daily mail stops from 40 to 26
• A 35% reduction in steps taken by delivery staff

A Larger Effort

Ad-hoc mail pickup is one piece of Logistics’ overall efforts to reduce traffic on campus and gain the benefits of increased safety, a reduced carbon footprint, and financial savings. Other major projects supporting that effort include:

• The Last Mile Initiative, which uses existing campus mail routes and carriers to deliver packages from Fisher Scientific and Amazon
• The Vehicle Electrification Project, Logistics’ fully electric delivery fleet, which operates on the Davis campus and at the Sacramento Health campus

For questions about Ad-Hoc Mail Pickup, reach out to [email protected].