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Missing CTS Transactions

CTS, or Corporate Travel System, is the UC Davis program for direct-billing airfare and local hotel expenses.

Billing these expenses directly to the university benefits our travelers by reducing the amount of out-of-pocket expenses incurred while on official university business and allows better service for our university guests. After the purchase is made, the CTS expense should import into AggieTravel if all of the data was entered correctly. Following are steps to troubleshoot missing CTS transactions.


Missing CTS Transactions: Employees

Before contacting the Travel Help Desk about missing CTS transactions, follow these steps:

  1. Check the employee’s Profile Expense Information screen. Ensure there is a valid 4-digit billing ID entered into the correct field.
    1. If there is NOT a valid 4-digit billing ID entered, enter one. The CTS Transaction should automatically import the following day.
    2. If there is a valid 4-digit billing ID entered into the traveler’s Expense Information screen, email the Travel Help Desk:
      • Subject line = CTS: [Traveler’s Name], [Traveler ID#]
      • Attach = Airfare Itinerary or Local Hotel CTS form corresponding to the missing transaction.

Missing CTS Transactions: Non-Employees

  1. Before contacting the Travel Help Desk about missing CTS transactions, you must first confirm that the Non-Employee traveler has the correct traveler ID and a valid 4-digit Billing ID.
  2. If the traveler ID is not formatted as “N1000####” the first step is to create their profile using the Non-Employee Application.
  3. Confirm the correct Non-Employee AggieTravel traveler ID was used for the reservation.
  4. For local hotels, confirm the traveler ID is correct on both the CTS form and the hotel invoice
  5. For airfare, confirm the traveler ID is correct on the airfare itinerary
  6. Check the non-employee’s Profile Expense Information screen. Ensure there is a valid 4-digit billing ID entered into the correct field.
    • If there is NOT a valid 4-digit billing ID entered, enter one. The CTS Transaction should import the following day.
    • If there is a valid 4-digit billing ID entered into the traveler’s Expense Information screen, move to step 7
       
  7. If both the Billing ID and Traveler ID’s are valid, email the Travel Help Desk: 
    1. Subject line = CTS: [Traveler’s Name], [Traveler ID#]. 
    2. Attach = Airfare Itinerary or Local Hotel CTS form corresponding to the missing transaction.
       
  8. If the wrong Traveler ID was used, email the Travel Help Desk:
    1. Subject line = CTS: [Traveler’s Name], [Traveler ID#] (Use the correct ID here)
    2. In the email, note the incorrect ID that was used, and the correct ID that should be used. The Travel card team will then move the transaction into the correct traveler’s profile.
    3. Attach = Airfare Itinerary or Local Hotel CTS form corresponding to the missing transaction.