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Missing CTS Transactions

CTS, or Central Travel System, is the UC Davis program for direct-billing airfare and local hotel expenses.

Billing these expenses directly to the university benefits our travelers by reducing the amount of out-of-pocket expenses incurred while on official university business and allows better service for our university guests. After the purchase is made, the CTS expense should import into AggieTravel if all of the data was entered correctly. Following are steps to troubleshoot missing CTS transactions.

If the missing transaction is more than one year old (greater than 365 days from the original date of purchase) please visit CTS Transactions (>  1 year old).

Missing CTS Transactions: Employees

Before contacting the Travel Help Desk about missing CTS transactions, follow these steps:

  1. Check Decision Support FIS421 AggieTravel Unreconciled CTS Expenses. If the Related FAU column does not display a chart-account, it means your department does not have a default billing account on file. 
    1. Contact your department's fiscal officer or budget analyst and request they send a CTS default billing account to travelhelp@ucdavis.edu
    2. Once the default billing account is received and entered by the Travel team, the CTS Transaction should automatically import the following day.
  2. If a chart-account does display on Decision Support FIS421, email the Travel Help Desk:
    • Subject line = CTS: [Traveler’s Name], [Traveler ID#]
    • Attach = Airfare Itinerary or Local Hotel CTS form corresponding to the missing transaction.

Missing CTS Transactions: Non-Employees

  1. Before contacting the Travel Help Desk about missing CTS transactions, you must first confirm that the Non-Employee traveler has the correct traveler ID.
  2. If the traveler ID is not formatted as “N1000####” the first step is to create their profile using the Non-Employee Application.
  3. Confirm the correct Non-Employee AggieTravel traveler ID was used for the reservation.
  4. For local hotels, confirm the traveler ID is correct on both the CTS form and the hotel invoice.
  5. For airfare, confirm the traveler ID is correct on the airfare itinerary.
  6. If the Traveler ID is valid, email the Travel Help Desk: 
    1. Subject line = CTS: [Traveler’s Name], [Traveler ID#]. 
    2. Attach = Airfare Itinerary or Local Hotel CTS form corresponding to the missing transaction.
  7. If the wrong Traveler ID was used, email the Travel Help Desk:
    1. Subject line = CTS: [Traveler’s Name], [Traveler ID#] (Use the correct ID here)
    2. In the email, note the incorrect ID that was used, and the correct ID that should be used. If the expense has not been imported into another (incorrect) profile, the Travel card team will import the transaction into the correct traveler’s profile.
    3. Attach = Airfare Itinerary or Local Hotel CTS form corresponding to the missing transaction.