Clickable AggieBuy logo image.
Clickable AggieShip logo image.
Clickable AggieTravel logo image.
Clickable AggieSurplus logo image.
AggieSupply logo image.
Clickable icon to contact staff.

Current AggieBuy Updates & Troubleshooting

Below are the current issues for which AggieBuy customers have inquired. 

Last Updated: Thursday 2/27/20
 

Topic

Explanation / Instructions

Amazon in AggieBuy Refer to our Amazon in AggieBuy informational page on how to get started with your Amazon purchasing in AggieBuy!
Browser Compatibility

AggieBuy is compatible with the following Operating Systems and Internet Browsers:

Windows

  • Internet Explorer (IE) - Only Version 11
  • Edge – latest version with Windows 10
  • Chrome – latest version – automatically updated by Google
  • Firefox – latest version – automatically updated by Mozilla

Macintosh

  • Safari 4.0 and higher
  • Firefox – latest version – automatically updated by Mozilla

iPad

  • Safari – embedded browser within the iPad
Capital Asset Purchasing

Capital Asset(s) section should ONLY be completed for items meeting the Capital Asset Definition.  Capital Asset(s) section should not be used for optional tracking of items below threshold.  If desired, you can complete an Asset Global (Add) in KFS to add items below the capital asset threshold to your departmental inventory.

Refer to the AggieBuy Capital Asset informational page for detailed instructions.
Central Storehouse Items Available in AggieBuy Central Storehouse items, including service awards and university forms, are now available in AggieBuy from the Central Storehouse catalog.
Commodity Code Missing/Incorrect

If you notice a commodity code that is incorrect for the item being ordered, please let us know at ab-help@ucdavis.edu. If the commodity code field does not automatically pre-populate for an item, let us know as well, and we'll be sure to update it so future purchases won't be impacted by a missing code.

Gift Cards Gift Cards are now available from both National Gift Card Corp (NGC) and AmazonGift cards purchased through Amazon are eligible for free shipping.   Learn more on the Buying Gift Cards page.
Items Blocked By Your Organization

You might be shopping a punch-out site and get a message that the Items Are Blocked By Your Organization. This generally indicates that specific supplier is not contractually allowed to sell that item in AggieBuy.   If you receive this error message, perform a search on the Main Dashboard Product Search to see what other AggieBuy suppliers may sell that item.

No "Place Order" Button when Checking Out a Cart 

The Place Order button will appear for AggieBuy users who have Requester access. If you don't see the button, this indicates that you have Window Shopper access and will need to click on the Assign Cart button to assign the cart to a Requester, who can place the order on your behalf.

Returns Need to return an item purchased in AggieBuy?  Review the information here to start the process.
Returned Requisition Reason

Have you ever created an AggieBuy Requisition, only to have it returned to you? Learn how to determine why it was returned to you and steps to resolve the issue.

Shipping Address As a best practice, we recommend that you keep each of the fields in the Shipping Address section to 30 characters or less to ensure that all of the information can be properly displayed on the shipping labels.  Visit our Shipping Address page for more information.
Sub-Account Field Refer to the information on how to enter sub-accounts in AggieBuy and a restriction on special characters.
Training

New AggieBuy 101 Training is now available!  This training provides an overview of AggieBuy roles and responsibilities, types of catalogs and items available, how to shop, build, and check out a shopping cart, the routing and approval process, and the post-purchase process, including receipts, returns, and document searches.  

New AggieBuy Approvers Training is also now available!  This training is a fantastic new resource for AggieBuy approvers, and for anyone wanting to learn more about what happens after an AggieBuy Requisition enters the routing process.

Voiding a Purchase Order Learn about the process to void a Purchase Order associated with an AggieBuy order.