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Current AggieBuy Updates & Troubleshooting

Below are the current issues for which AggieBuy customers have inquired. 

Last Updated: Wednesday 9/29/21

Refer to the Coronavirus (COVID-19) page for updates on AggieBuy product availability.
Updates to the hosted catalog search results and checkout screens are now in AggieBuy!

Topic

Explanation / Instructions

Agilent Catalog

Effective Monday, Aug. 16, 2021, Agilent products will be found under the Neta Scientific tile in the Lab Supplies section of the AggieBuy Dashboard.  The Agilent standalone catalog will no longer be available in AggieBuy.  The new partnership with these two suppliers will provide our product discounts, operational efficiencies, increased opportunities to support small business and free freight on most orders of both Neta and Agilent products.  Questions should be directed to Casey Bridges, Business Development Manager – West, at casey.bridges@netascientific.com.

Amazon in AggieBuy Refer to our Amazon in AggieBuy informational page on how to get started with your Amazon purchasing in AggieBuy!
Browser Compatibility

AggieBuy is compatible with the following Operating Systems and Internet Browsers:

Windows

  • Internet Explorer (IE) - Only Version 11
  • Edge – latest version with Windows 10
  • Chrome – latest version – automatically updated by Google
  • Firefox – latest version – automatically updated by Mozilla

Macintosh

  • Safari 4.0 and higher
  • Firefox – latest version – automatically updated by Mozilla

iPad

  • Safari – embedded browser within the iPad
Business Purpose Field The Business Purpose field in the General section of the AggieBuy cart checkout screen is a required 100-character field used to identify how the purchase supports teaching, research, or public service, and as applicable, how and why it's a COVID19 critical expense
Capital Asset Purchasing

Capital Asset(s) section should ONLY be completed for items meeting the Capital Asset Definition.  Capital Asset(s) section should not be used for optional tracking of items below threshold.  If desired, you can complete an Asset Global (Add) in KFS to add items below the capital asset threshold to your departmental inventory.

Refer to the AggieBuy Capital Asset informational page for detailed instructions.
Central Storehouse Items Available in AggieBuy Central Storehouse items, including service awards and university forms, are available in AggieBuy from the Central Storehouse catalog.
Commodity Code Missing/Incorrect

If you notice a commodity code that is incorrect for the item being ordered, please contact the AggieBuy Help Desk at ab-help@ucdavis.edu. If the commodity code field does not automatically pre-populate for an item, let us know as well, and we'll be sure to update it so future purchases won't be impacted by a missing code.

Gift Cards Gift Cards (tangible and electronic) are available from both National Gift Card Corp (NGC) and AmazonGift cards purchased through Amazon are eligible for free shipping.   Learn more on the Buying Gift Cards page.
Green Events Catalog In the Showcases section of AggieBuy, in the Office/Furniture/Giftcards/Other section, there is a Green Events Catalog.  Clicking this tile will take you to a list of sustainable products that can be used when hosting an in-person event.  This catalog will continue to evolve and grow over time, and we are hopeful it will make your planning and purchasing easier for hosting sustainable events!
Home Delivery Addresses Working from home? Learn how to enter a home delivery address.
Items Blocked By Your Organization

You might be shopping a punch-out site and get a message that the Items Are Blocked By Your Organization. This generally indicates that specific supplier is not contractually allowed to sell that item in AggieBuy.   If you receive this error message, perform a search on the Main Dashboard Product Search to see other AggieBuy suppliers that may sell that item.

No "Place Order" Button when Checking Out a Cart 

The Place Order button will appear for AggieBuy users who have Requester access. If you don't see the button, this indicates that you have Window Shopper access and will need to click on the Assign Cart button to assign the cart to a Requester, who can place the order on your behalf.

Returns Need to return an item purchased in AggieBuy?  Review the information here to start the process.
Returned Requisition Reason

Have you ever created an AggieBuy Requisition, only to have it returned to you? Learn how to determine why it was returned to you and steps to resolve the issue.

Shared Cart User Groups Learn how to share a shopping cart in AggieBuy.
Shipping Address As a best practice, we recommend that you keep each of the fields in the Shipping Address section to 30 characters or less to ensure that all of the information can be properly displayed on the shipping labels.  Visit our Shipping Address page for more information.
Sub-Account Field Refer to the information on how to enter sub-accounts in AggieBuy and a restriction on special characters.
Training

AggieBuy 101 Training is available!  This training provides an overview of AggieBuy roles and responsibilities, types of catalogs and items available, how to shop, build, and check out a shopping cart, the routing and approval process, and the post-purchase process, including receipts, returns, and document searches.  

AggieBuy Approvers Training is also available!  This training is a fantastic resource for AggieBuy approvers, and for anyone wanting to learn more about what happens after an AggieBuy Requisition enters the routing process.

Voiding a Purchase Order Learn about the process to void a Purchase Order associated with an AggieBuy order.